Executive, Client Support
 
Location: Kuala Lumpur, Malaysia (Hybrid)

Department: Client Management
We are partnering with a fast-growing financial technology firm that provides cross-border payments, FX, and transaction solutions to businesses globally. The company is seeking a proactive and client-focused professional to join their Client Management team in Kuala Lumpur.
Key Responsibilities

• Identify opportunities related to fiat currency transactions, remittance, and payment services.
• Support growth initiatives by identifying upsell and expansion opportunities within existing client accounts.
• Manage relationships with payment service providers to optimise operational efficiency and revenue opportunities.
• Escalate and collaborate with the Sales team when strategic or complex opportunities arise.
• Handle accurate administration and onboarding support for Value Transfer Service (VTS) clients.
• Work closely with internal stakeholders across Sales, Legal, Compliance, and Technical teams to ensure seamless client servicing.
• Provide clients and partners with daily transaction and balance reporting.
• Maintain strong client relationships by responding to inquiries and resolving payment-related issues in a timely and professional manner.
• Ensure accurate documentation and maintenance of client records, transactions, and communication logs within internal systems.
• Partner with Compliance teams to ensure all client support activities adhere to regulatory and operational requirements.
• Prepare regular onboarding and client support reports, including KPIs and progress updates.
• Support additional operational and administrative responsibilities as assigned by management.

Requirements

• Bachelor's degree in Business, Finance, or a related discipline.
• Prior experience in client support, customer service, or operations within the payments, fintech, or financial services industry.
• Strong proficiency in Microsoft Office applications, particularly Excel.
• Understanding of payment processing, payment gateways, FX products, and remittance services.
• Familiarity with foreign exchange quoting and transaction workflows is advantageous.
• Ability to work permanent night shift hours (4PM - 1AM) with flexibility when required.
• Strong communication and stakeholder management skills.
• Ability to work effectively across multiple teams and departments.
• Fluent verbal and written English communication skills.
• Mandarin or Chinese language capabilities will be an added advantage due to regional client interactions.
• Strong analytical, problem-solving, and organisational skills with high attention to detail.
• Client-centric mindset with the ability to thrive in a fast-paced environment.

Interested Applicants please contact Cornelius.kang@trevosepartners.com