Client Solutions – Business Account Manager (Prime Services) SG /  Hong Kong

We are partnering with a leading global bank to hire a Client Solutions professional within its Prime Services division in Hongkong. This role focuses on managing end-to-end client relationships from onboarding through to ongoing servicing, ensuring a seamless and high-quality client experience.

Key Responsibilities

• Act as the main point of contact for institutional clients, managing relationships post-onboarding
• Support client lifecycle including onboarding, go-live, and ongoing account management
• Work closely with Sales, Product, Risk, and Operations to deliver integrated client solutions
• Provide day-to-day support on trading activities, including monitoring credit limits and resolving issues
• Drive process improvements, automation initiatives, and operational efficiency
• Conduct portfolio reviews (margin, fees) and support client servicing strategies
• Manage client escalations and ensure timely resolution through cross-functional coordination
• Maintain strong awareness of regulatory requirements and ensure adherence to controls and governance

Requirements

• 6+ years’ experience in Prime Brokerage, Client Coverage, or Financial Markets Operations
• Strong knowledge of Prime Services (clearing, custody, margining, financing preferred)
• Experience working with hedge funds, asset managers, or institutional clients
• Good understanding of FX and Interest Rate products
• Proven ability to manage complex client relationships and multiple stakeholders
• Strong analytical and communication skills

Language Requirement

• Japanese (native/bilingual) and English proficiency are mandatory, with the ability to manage technical discussions and senior client interactions