Customer Success Manager – FX Trading Solutions
 
Are you passionate about client relationships and FX trading? Do you enjoy working with buy-side and sell-side clients to drive success? If so, this role is for you!
 
About the Role
We are looking for a Customer Success Manager to be the primary link between our clients and our FX trading platforms in the APAC region. You will play a key role in client onboarding, revenue growth, and strategic account management, ensuring clients maximize the value of our solutions.
 
Key Responsibilities

• Serve as a trusted advisor, helping clients optimize their use of our FX trading platforms.
• Identify cross-selling and upselling opportunities to drive revenue growth.
• Oversee new client onboarding, ensuring seamless implementation and adoption.
• Conduct onsite visits for training, strategic planning, and client engagement.
• Provide ongoing support and optimization for mature clients, delivering world-class service.

What We’re Looking For

• Experience in customer success, account management, or relationship management in institutional FX (buy-side and sell-side experience is a plus!).
• Strong communication and influencing skills, including engagement with C-level executives.
• Ability to manage multiple projects and prioritize client needs effectively.
• Technical knowledge of eFX trading and messaging protocols like FIX.
• A proactive, client-focused mindset with strong problem-solving skills.
• Ability to speak Korean Language will be critical. Japanese speaking abilities will also be a big advantage. 

If you’re looking for an exciting opportunity to work with top financial institutions and help them succeed in FX trading, we’d love to hear from you!
 
Interested Applicants please contact Cornelius.kang@trevosepartners.com