Client Operations Specialist

Location: Remote (Australia) Department: Product Operations Reports to: Head of Product Operations

Overview: A fast-growing RegTech SaaS and advisory firm is seeking a Client Operations Specialist to manage business-as-usual (BAU) client support, triage incoming requests, and ensure timely resolution. This role serves as the first point of contact for clients, requiring a strong mix of analytical, operational, and communication skills to deliver a seamless client experience.

About the Company: The company is a high-growth RegTech scale-up that provides cutting-edge SaaS solutions and consulting services to help financial institutions manage complex regulatory requirements. Its flagship platform automates regulatory transaction reporting and reconciliation, helping clients reduce risk, improve data accuracy, and maintain compliance across global regimes.

The firm combines deep consulting expertise in risk, compliance, and operations with innovative technology to deliver measurable outcomes. Backed by private equity investment and strategic partnerships with major global data and exchange platforms, the company is expanding rapidly and offers strong career progression opportunities within a collaborative, entrepreneurial environment.

Key Responsibilities:
-Serve as the primary point of contact for BAU client requests, managing triage, prioritisation, and escalation.
-Analyse ticket and issue trends to identify recurring problems and opportunities for improvement.
-Maintain proactive communication with clients through regular updates and calls.
-Collaborate with Implementation, Engineering, and Product teams to ensure smooth resolution of complex client issues.
-Execute and validate operational processes, including routine tasks and BAU pipelines.
-Monitor SLAs, escalating risks when necessary to maintain service levels.
-Document processes, maintain internal knowledge bases, and support continuous improvement initiatives.

Experience & Qualifications:
-2-3 years of relevant industry experience in client-facing or operational roles.
-Background in financial services, fintech, or technical support environments.
-Familiarity with financial instruments, transaction workflows, or regulatory reporting is a plus.

Key Attributes:
-Strong analytical and problem-solving abilities.
-Excellent written and verbal communication skills.
-Detail-oriented with strong organisational and process management skills.
-Comfortable working with SaaS or fintech systems.
-Collaborative team player who can work effectively across departments.
-Proactive and capable of anticipating and resolving client issues.
-Financial or regulatory understanding preferred.

Benefits:
-Comprehensive private medical insurance (including mental health, dental, and vision cover).
-Employee assistance and wellbeing programs.
-Flexible and hybrid working arrangements.
-25 days of annual leave (increasing with tenure).
-Paid volunteering leave.
-Enhanced parental leave and statutory pension scheme.
-Quarterly team socials, monthly lunches, and interest-based working groups.
-Professional development sponsorship and performance-based progression.

Diversity, Equity & Inclusion: The company is committed to building a diverse and inclusive workforce, with equal opportunities for all employees regardless of race, gender, age, religion, sexual orientation, or disability. Recruitment and advancement are based solely on merit and alignment with business needs.

Interested applicants please contact Cornelius.kang@trevosepartners.com