Role Overview
This position plays a pivotal role in delivering a seamless and compliant onboarding experience for institutional clients, from initial contact through to regulatory clearance and trading activation. The role acts as a central coordinator, working closely with internal teams across Sales, Product, Risk, Legal, and Operations to ensure a smooth and efficient onboarding journey.

Key Responsibilities
Client Onboarding & Relationship Management

• Oversee the end-to-end onboarding lifecycle, including client outreach, operational setup, regulatory checks, and documentation review
• Coordinate onboarding and offboarding processes across multiple internal teams
• Lead client calls and operational meetings, serving as a primary contact throughout the onboarding process
• Ensure timely and accurate trading setup, including credit limit configuration and electronic platform access

Regulatory & Due Diligence Oversight

• Execute Know Your Customer (KYC), Customer Identification Program (CIP), FATCA, EMIR, Dodd-Frank, and other jurisdictional requirements
• Collaborate with Compliance and Risk functions to mitigate onboarding-related risks
• Maintain accurate onboarding documentation and ensure all regulatory data is captured effectively

Process & Operational Efficiency

• Leverage workflow tools to manage onboarding pipelines and tasks
• Identify process bottlenecks and drive timely resolutions across stakeholders
• Contribute to ongoing process enhancements and broader operational transformation initiatives

Team Collaboration & Knowledge Sharing

• Provide guidance and mentorship to team members and new hires
• Develop and maintain onboarding documentation, training guides, and best practices

Required Skills and Attributes

• Strong understanding of financial markets products and global regulatory requirements
• Excellent communication skills with a client-focused mindset
• Highly organized with strong attention to detail and ability to juggle multiple priorities
• Proactive, solutions-oriented, and committed to process improvement
• Proficient in onboarding systems and familiar with cross-functional collaboration

Qualifications & Experience

• Prior experience in client onboarding within a financial services or capital markets environment
• In-depth knowledge of account setup, KYC/CIP procedures, and regulatory due diligence
• Strong written and verbal communication skills in English
• Ability to operate both independently and as part of a global team
• Experience managing complex client structures, such as investor sub-funds

For more information contact cameron.howard@trevosepartners.com