Client: FX & OTC Derivative Trading Platform
Role: Technical Client Services
Location: New York, NY (Manhattan - 3x Days On-site)
Comp: $95K - $105K Base + Bonus
  
Overview
Our client is a leading FX trading platform provider who are well established and bring a global footprint supporting the largest Buy-Side and Institutional Trading firms.
  
They are looking for someone to join their Technical Client Services team who manage their end-user and platform support efforts across the trading workflow. They are a crucial part of their wider client services group and maintain all things around automation, connectivity, and workflow enhancements internally and externally.
  
The team focus heavily within production support, incident management, and general technical advisory services for all platform end-users. Working closely with their non-technical team, the group delivers valuable and business-critical resolutions to their institutional clients.
  
Key Responsibilities:

• Deliver high-quality Lvl 2-4 support for institutional client queries as it relates to the platform or trading workflows.
• Provide educational discussions to institutional end-users regarding platform usage, feature additions/enhancements, and products.
• Review FIX Logs, API Connectivity, and Automation Scripting for issue resolution and driving investigations internally for client issues/requests
• Manage integrations, help lead incident response and assist with production & post-delivery support.

  
Desired Qualifications:

• 3-5 YoE in Technical Client Services, Production Support, or similar technical-focused support role ideally with a technical degree. (Math, Physics, Comp Sci, etc.)
• Experience within the FX or OTX Derivative markets supporting front-office personas during rollouts, requirement documentation, or App/Production Support
• Experience required with Linux/Unix, Python and SQL, APIs, FIX Protocol

  
If you think you're a good fit, please reach out directly to:
Zachary Thompson (Zachary.Thompson@trevosepartners.com)