Client: FX Trading Platform Provider
Role: Client Services Analyst
Location: New York, NY (Manhattan - 3x Days On-site)
Comp: $80K - $90K Base + Bonus
  
Overview
Our client is a leading FX trading platform provider who are well established and bring a global footprint.
  
They are looking to hire a business-oriented Client Services candidate who will lead their end-user and client support efforts, onboarding, implementations, and wider workflow optimizations.
  
This role is a crucial part of their client services unit supporting global pre-sales operations and leading relationship efforts for some of their largest institutional partnerships.
  
Key Responsibilities:

• Assist the pre-sales and support teams across onboarding, testing, documentation, and Lvl-1 non-technical support.
• Provide educational discussions to institutional end-users regarding platform usage, feature additions/enhancements, and products.
• Review pricing and trade quality while providing analysis to end-users and the wider business.
• Manage STP processes, workflow optimization, and end-user trainings.

  
Desired Qualifications:

• 1-3 YoE in Client Services, Support, or similar client services focused role.
• Experience within the FX and Derivatives markets supporting institutional traders with a strong familiarity of their workflows.
• Prior experience leading training sessions for institutional end-users will be a great bonus!
• Experience with Linux/Unix and Excel will be a great bonus!

  
If you think you're a good fit, please reach out directly to:
Zachary Thompson (Zachary.Thompson@trevosepartners.com)