Own query remediation, trade life-cycling and other day-to-day processing, ensuring timely escalation, in order to minimise risk.
Drive continuous improvement and innovate. Partner with Technology to deliver transformation. Work with Financial Markets teams to identify booking model improvements and drive efficiency.
Face of Operations to Sales and Trading Desks locally – primary point of contact:
Insulate FM from post execution processing / queries, represent Operations functions,
Build team profile with the Front Office
Stakeholder engagement, 2-way flow of information – “Trusted Advisor”.
New business enablement and solutions, partner to deliver strategic FM initiatives.
Constantly seek opportunities to improve global consistency, work closely with the Hubs (GBS) and other regions to close gaps and standardise processes.
Communicate with clients to solve immediate day to day issues with transactions as well as understand their longer terms needs to shape business decisions in Operations.
Build strong relationship with Hub teams (Fixed Income & OTC Derivs Ops) to facilitate efficient communications and speedy resolutions of issues. Identify and close knowledge gaps within the Hubs through hands on training.
Achieve regulatory compliance and future proof the Middle Office model through a strong understanding of current rules and anticipation of upcoming regulations
Commodities Middle Office, supporting all products including Physical trades.
Skills and Experience
Experience with Derivatives and Commodities.
Working knowledge of Derivative products and Options, ETD & OTC trade life cycle specifically for Commodities and exposure to Operations for Physical Commodity movements.
Ability to drive continuous process improvements.
Ability to engage with clients to resolve day-to-day transaction issues.
Strong interpersonal skills with experience in building relationships across different teams.
Experience working in global teams, identifying opportunities to improve consistency across regions.
Ability to monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure daily operational targets are met.
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