Key Responsibilities Change Management & Transformation - Develop and implement structured change management strategies to ensure smooth adoption of new initiatives.
- Identify potential risks associated with change and design mitigation strategies.
- Lead cross-departmental change initiatives, ensuring delivery within scope, budget, and timeline.
- Conduct process mapping and operational gap analysis to inform solution design.
Stakeholder Engagement & Communication - Collaborate with senior leadership, department heads, and cross-functional teams to align on change objectives.
- Deliver timely, transparent, and effective communications to drive awareness and stakeholder buy-in.
Training & Support - Design and execute training programs and support structures for new processes, tools, or systems.
- Provide post-implementation support and monitor user adoption rates.
Project Management - Define project objectives, timelines, deliverables, and success metrics.
- Oversee execution, reporting, and post-project evaluations for continuous improvement.
Risk & Control Oversight - Work closely with Risk and Compliance to ensure adherence to internal policies and regulatory requirements.
- Conduct risk assessments and identify control gaps in operational procedures.
- Develop and maintain RCSAs to ensure operational risks are identified and mitigated.
- Monitor control effectiveness and lead remediation plans where needed.
Performance Monitoring & Continuous Improvement - Establish KPIs and key metrics to track outcomes and operational impact.
- Identify and implement continuous improvement initiatives that optimize efficiency and reduce risk.
Qualifications - Bachelor's degree in Business Administration, Operations Management, Risk Management, or a related field.
- Proven experience in change management, project management, or operations transformation in a financial or regulated setting.
- Strong understanding of change management frameworks, risk assessment, and operational controls.
- Hands-on experience with risk assessments and RCSAs is highly desirable.
- Excellent stakeholder management, communication, and facilitation skills.
- Strong analytical and problem-solving abilities.
- Proficiency in tools such as MS Project, Jira, and Visio.
Preferred Qualifications - Certifications in Change Management (e.g., Prosci, ACMP), Project Management (e.g., PMP, PRINCE2), or Risk Management.
- Experience with Lean Six Sigma or other process improvement methodologies.
- Background in financial services or other regulated industries.
Key Competencies - Leadership: Ability to guide teams through change and influence without formal authority.
- Risk Awareness: Deep understanding of operational risk and control frameworks.
- Collaboration: Strong cross-functional and stakeholder engagement.
- Initiative: Self-driven, solution-oriented approach.
- Attention to Detail: Precision in documentation, risk reviews, and process assessments.
Please get in touch with Leon Bosco regarding this role
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