Client: Leading FX Trading Platform Provider
Role: Technical Client Services
Location: New York, NY (Manhattan - 3x Days On-site)
Comp: $90K - $110K Base + Bonus

Overview

Our client is a leading FX trading platform provider who are well established and bring a global footprint.

They are looking to hire a Technical Client Services candidate who lead their end-user and platform support efforts and are a crucial part of their wider client services group.

The team focus heavily within production support, incident management, and general technical advisory services for all platform end-users.

Key Responsibilities:

• Provide high-quality Lvl 2-4 support for institutional client queries as it relates to the platform.
• Provide educational discussions to institutional end-users regarding platform usage, feature additions/enhancements, and products.
• Review FIX logs for issue resolution and driving investigations internally for client issues/requests.
• Manage integrations, help lead incident response and assist with production & post-delivery support.

Desired Qualifications:

• 2-5+ YoE in Technical Client Services, Production Support, or similar technical-focused support role.
• Experience within the FX markets ideally supporting technical end-users 
• Prior work within rollouts, requirement documentation. Incident Management experience is a great bonus!
• Familiar with Linux/Unix and Excel. Python and SQL are great extras to have.

If you think you're a good fit, please reach out directly to: 
Zachary Thompson (Zachary.Thompson@trevosepartners.com)