Key Responsibilities:

• Change Management Planning: Develop and implement change management strategies and plans that maximize employee adoption and minimize resistance. This includes identifying potential risks and developing mitigation plans.
• Stakeholder Engagement: Collaborate with key stakeholders, including senior management, department heads, and team members, to ensure alignment and support for change initiatives.
• Project Management: Lead and manage change projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget. This includes defining project objectives, creating project plans, process mapping and managing project resources.
• Communication: Develop and deliver clear and effective communication plans to keep stakeholders informed about change initiatives, progress, and outcomes.
• Training and Support: Design and deliver training programs to support employees through the change process. Provide ongoing support and resources to ensure successful adoption of new processes and systems.
• Performance Measurement: Establish metrics and KPIs to measure the success of change initiatives. Monitor and report on progress, identifying areas for improvement and making necessary adjustments.
• Continuous Improvement: Identify opportunities for continuous improvement within the impacted departments. Develop and implement solutions that enhance operational efficiency and effectiveness.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Proven experience in change management, project management, or a similar role within an operations environment.
• Strong understanding of change management principles, methodologies, and tools.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions.
• Proficiency in project management software and tools.
• Ability to work independently and as part of a team, managing multiple priorities and deadlines.

Preferred Qualifications:

• Certification in change management (e.g., Prosci, ACMP) or project management (e.g., PMP, PRINCE2).
• Experience in the financial services industry or a similar regulated environment.
• Knowledge of Lean Six Sigma or other process improvement methodologies.

Key Competencies:

• Leadership: Ability to lead and motivate teams through change.
• Adaptability: Flexibility to adapt to changing priorities and environments.
• Collaboration: Strong teamwork and collaboration skills.
• Initiative: Proactive approach to identifying and addressing challenges.

Attention to Detail: High level of accuracy and attention to detail.
 
Please get in touch with Leon Bosco regarding this role.