Client: Leading FX Trading Platform Provider
Role: Client Services Analyst
Location: New York, NY (Manhattan - 3x Days On-site)
Comp: $95K - $115K+ Base

Overview

Our client is a leading FX trading platform provider who are well established and bring a global footprint.

They are looking to hire a business-oriented Client Services candidate who will lead their end-user and client support efforts, onboarding, implementations, and wider workflow optimizations.

This role is a crucial part of their client services unit supporting global pre-sales operations and leading relationship efforts for some of their largest institutional partnerships.  

Key Responsibilities:

• Assist the pre-sales and and support teams across onboarding, testing. documentation, and Lvl-1 non-technical support.
• Provide educational discussions to institutional end-users regarding platform usage, feature additions/enhancements, and products.
• Review pricing and trade quality while providing analysis to end-users and the wider business.
• Manage STP processes, workflow optimization, and end-user trainings. 

Desired Qualifications:

• 2-5+ YoE in Client Services, Support, or similar client services focused role.
• Experience within the FX and Derivative markets ideally supporting institutional traders with a strong familiarity of their workflows.
• Prior experience leading training sessions for institutional end-users will be a great bonus!
• Experience with Linux/Unix and Excel will be a great bonus!

If you think you're a good fit, please reach out directly to: 
Zachary Thompson (Zachary.Thompson@trevosepartners.com)