Technical Client Service Manager

Location: New York
Rate: Competitive
Job Type: Permanent, Full time
 

Job description:

Our client is a leading Fintech with global operations across a multitude of sectors and business lines. They currently require an experienced Level 2/Level3 support candidate to lead the Technical Client Service team in New York. This is a great opportunity to take on a highly visible role within a leading institution running and overseeing a growing business.

Key responsibilities:

  • Ensuring customers and configured and able to execute deals correctly on the platform through the assistance of go-lives. Reviewing of mappings and stream configurations from the technical side are required for this exercise

  • Monitor and manage the major technical integrations, involving pre- and post- trade solutions with a focus on integration solutions via FIX protocols and FTP uploads for OMS and Pre-Trade Risk Controls

  • Facilitate daily discussions with various internal and external technology teams, review pending technical issues, and escalate bugs by using Jira

  • Actively work in Windows or UNIX operating systems by utilizing utilities to retrieve and review FIX protocol and XML logs to identify and troubleshoot problems associated with client orders

Required Skills & Qualifications:

  • Technical experience with LINUX, UNIX, Windows or XML.

  • Database experience using SQL

  • FIX protocol exposure

  • University Degree

  • Can do attitude and self motivated

To apply please email your CV to the following consultant:  

Iarla Daly
Iarla.daly@trevosepartners.com
646 759 3635